studio rundholz gmbh

hötenweg 4

47669 wachtendonk

germany

represented by the management board carsten rundholz

ident no: de 236324322

contact: b2c@studiorundholz.de

1. general

the following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with studio rundholz gmbh (hereinafter referred to as “rundholz”, "us" or ”we”) at the rundholz.shop website.

by using rundholz.shop and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”terms”). please make sure you have read and understood the terms before placing your order.

the inclusion of any products or services on hm.com at a particular time does not imply or warrant that these products or services will be available at any time. we reserve the right to discontinue any product at

any time.

we reserve the right to amend these terms from time to time without prior notice to you. the version of the

terms that will apply to your order will be those on rundholz.shop at the time you place your order.

you will receive a copy of it (including the cancellation policy and the model cancellation form) together with your order confirmation. the general terms and conditions applicable at the time of your purchase are not saved by us or cannot be requested from us, so please keep the copy attached to your order confirmation.

rundholz want to provide the best possible online experience. to make this possible we need to ensure that our services runs like a clockwork. you understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the rundholz.shop site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. we reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. prices and delivery charges

the prices displayed at rundholz.shop include the statutory value added tax. all orders will be free shipped by ups.

3. ordering/conclusion of contract

the contract is cocluded with rundholz.shop

the ordering options available to you are via rundholz.shop or telephone

once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. if for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. if we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. if, for any reason, alternative arrangements are necessary, an rundholz representative will contact you to settle the refund.

4. delivery

rundholz exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address.

rundholz endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. we aim to deliver within 3 to 5 days following confirmation of an order, unless otherwise agreed. though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. in the unlikely event the delivery time exceeds 30 days, you may cancel your order.

once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.

if your order does not arrive by the scheduled date, please contact customer service.

5. withdrawal of order

you may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. if you have been charged for the items, you will receive a refund which will include rundholz standard delivery costs. should you choose to keep certain items and only partially cancel your order.

to meet the cancellation deadline, however, it is sufficient if you inform us before the cancellation period expires that you want to cancel your order.

studio rundholz gmbh

hötenweg 4

47669 wachtendonk, germany

we will immediately reimburse the full amount of the payments you have received, but never later than 14 days after you have informed us of the cancellation. we use the same payment method that you used for your order. there are no additional costs. we set the repayment off, this may apply until we have received the items or you have demonstrated that you have sent the items, whichever comes first.

the goods should be returned or returned to us immediately, but never later than 14 days after you have informed us of the cancellation.

you are only liable for a reduction in value of the goods if this is due to handling that goes beyond checking the properties and functionality of the articles.

if you wish to cancel or return your order, please provide us with notice in writing either by post, preferably by using the pre-printed return form in your parcel, or by sending a letter to studio rundholz gmbh, hötenweg 4, 47669 wachtendonk, per e-mail an b2c@studiorundholz.de , by phone +49(0)28 36/91 98 40 or contact our customer service; or by filling in and submitting the standard form; and return the item(s) to us as set out in section 6 (returns) below within the 14 day period set forth in section 5 above. we will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

if the item you have received is defective, please notify rundholz promptly and return the item in accordance with section 6 (returns) below. rundholz will, for any products deemed defective, provide a full refund. the provisions set forth herein do not limit any applicable statutory rights.

6. returns

rundholz guarantees a full refund of the returned items in accordance with section 5 (withdrawal of order), provided that all items are returned in the same condition they were in upon your receipt. this means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

you can bring the item(s) you wish to return to any rundholz store, provided that you bring your delivery note to the store. you will be refunded by the same payment method you used to make your purchase, in accordance with section 5 above. you can use your refunds for exchanges or new purchases directly in store.

please hand in the items you would like to return to a parcel shop. you bear the direct costs of returning the goods.

7. payment methods

you can pay for your goods in various ways as set out below.

payment after delivery

invoice - pay within 14 days

the payment request is sent to your e-mail address when the order is shipped. the statement will show the total amount due including vat. payment is due within 14 days after the statement date.

arrears

this information refers only to payment methods invoice - pay within 20 days

you fall into arrears if your statement or instalment account is not paid by the due date. the total amount owed by you to rundholz becomes payable immediately. rundholz will send you a payment reminder letter requesting payment immediately. if you have still failed to pay the overdue amounts rundholz will send you a ”notice of default”. we will charge you 2 € for each payment reminder letter.

others

you will receive the legally required invoice document in the shipping confirmation e-mail.

please note that rundholz reserves the right to send payment requests to your e-mail address.

8. our liability

nothing in these terms shall exclude or limit rundholz liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

rundholz accepts liability for death or personal injury caused by our negligence or that of our employees and agents. we do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. if we breach these terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

rundholz is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

our maximum liability to you for any loss or damage arising in connection with your order on hm.com shall be limited to the total price of your order.

if you have a problem with a product that you have purchased from rundholz.shop, and were not able to settle the complaint with rundholz, then you can submit your complaint to the eu’s online dispute resolution platform (the “odr platform”).

the odr platform offers consumers and traders within the eu with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. this single entry point is designed to be a user-friendly and interactive website, available in all eu official languages and free of charge. using the odr platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. the odr platform is available here: http://ec.europa.eu/odr.

9. colours and images

we make all reasonable efforts to accurately display the attributes of our products, including composition and colours. the colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

10. guarantee

if there are defects in the goods you have purchased, rundholz abides by all statutory guarantee regulations. if you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. assignment

rundholz reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.

12. severance

if any part of these terms is disallowed or found to be ineffective by any court or regulator, the other terms shall continue to apply.

13. ownership of rights

all intellectual property rights, such as trademarks and copyrights at rundholz.shop remain with studio rundholz gmbh and its subsidiaries. any use of rundholz.shop or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of rundholz.